English for Hotel and Tourism Checking into a hotel by LinguaTV

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About English for Hotel and Tourism
LinguaTV offers an award winning Online-Video-Training which is designed for English learners and speakers at a intermediate level who are employed in or planning to work in the field of tourism The basis of the course is a series of professionally produced videos which cover a range of professions in the hotel and restaurant industries The focus of the videos which were produced in cooperation with the hospitality association and a notable 5-star hotel chain is on how employees in these fields communicate and deal with customers in a variety of typical work-related situations More video tutorials at

About the episode Checking In
Storyline Tom Sanders has arrived at the Transnational hotel After a long flight from San Francisco he is happy to have arrived but due to a problem with the booking system there is no double room available for him Where will Tom go You will find more fascinating episodes at you will learn
• checking in a guest
• politely expressing confusion
• apologizing for booking errors
• compensating the guest
• explaining hotel services and amenities
• initiating small talk
• giving directions

For more information please visit English language course Sprachkurs Englisch lernen